Refund policy

1. Overview

Package payments are made manually by bKash, Nagad, Rocket or bank transfer and are activated after verification. This policy explains when we refund them.

2. Free package and free trials

The Free package and free trials cost nothing, so there is nothing to refund. You are never charged automatically when a trial ends.

3. Payments we refund

• A payment made by mistake, or sent twice for the same package period.
• A payment for a package that we could not activate within 3 working days of you submitting the transaction ID.
• A request made within 7 days of activation, if you have not used the paid features (more members or report export).

4. Payments we do not refund

• Months that have already been used, or partly used after the first 7 days.
• The remaining period when you switch to a cheaper package or to the Free package.
• Accounts closed because they broke our terms of service.
• Charges taken by your mobile banking provider or bank for sending the money.

5. Payments that fail verification

If we cannot find your transaction (for example, a wrong transaction ID), the request is rejected and nothing is charged by us. Check the details and submit it again from Package & Billing.

6. How to ask for a refund

Contact us at support or through the contact page with:

• your mess code and account email;
• the payment method, transaction ID and amount;
• the reason for the refund.

7. Processing time

We review refund requests within 3 working days. Approved refunds are sent to the same mobile banking number or bank account within 7 working days, and the package is ended.

8. Contact us

Questions about a payment? Write to support or use the contact page.